Today I woke up needing a haircut. Yes, needing. I was still in my sleep clothes, so I decided to just text the call to my favorite salon. Normally, I walk in and they see me on the spot, but I wanted to have other work done as well, so I thought I had better make the block of time for them. I called and the front desk and I exchanged the services I needed. She asked me my name and I gave her my first name. I then expected her to ask for my last name, but there was nothing. For about 2 minutes, there was no notification of anything. Nothing from the relay, nothing happening. Then I got a message that the hearing caller hung up. Wait, what?!
So what happened? I don't have a clue. Did the salon not understand the relay? Did the relay not explain clearly what the user needs to do? I suspect maybe that those stupid pranksters who use relay to prank businesses had something to do with this, and maybe the front desk person thought this wasn't a real call. Why else would she just hang up?
More importantly, why wasn't I notified of anything happening for 2 minutes? Some relays I'm beginning to find are very good while others are very bad, and even the same company can have one bad service and the other is the best service I've had. How strange!